Checked before the first offer
No driver can send a price on a job until our team has reviewed their documents and vehicle.
- IdentityNational ID matched to the driver’s profile.
- Driving credentialsA valid driver’s licence and Professional Driving Permit.
- VehicleRegistration or proof of ownership, plus photos of the vehicle itself.
- Ongoing reviewDrivers can be suspended if their documents lapse or they break our rules.
The same page on safety
Customers, drivers and Nkagothusa each have a part to play. These rules apply to everyone on the platform.
Respect for everyone
Be polite, be on time and treat people and their property with care. Harassment of any kind isn’t tolerated.
One person, one account
Your account is yours alone. Drivers must drive their own trips with the vehicle they registered.
No discrimination
Everyone gets a fair chance, whoever they are. Discrimination leads to removal from the platform.
Transparency built in
Two-way ratings
After each completed trip, customer and driver rate each other, so good service is visible and poor service is too.
In-app chat
Keep arrangements in the app. Messages are tied to the job, so there’s always a record.
Trip timeline
Every status change, from accepted to picked up to delivered, is time-stamped.
Fair disputes
If something goes wrong, our team reviews the trip record and both sides of the story.
Real profiles
Names, photos and vehicles are shown before you accept, with no anonymous bidders.
Support when you need it
Reach our team from the app or by email at [email protected].
Every driver is checked
IDs, licences, PDPs and vehicle papers are reviewed before a driver can send prices, and every trip is recorded.
How we verify driversTips for a safe trip
For customers
- Check the driver’s profile, vehicle and ratings before accepting.
- Describe your things honestly, including anything heavy or fragile.
- Confirm the vehicle and driver match the profile at pickup.
- Keep price and payment agreements in the in-app chat.
For drivers
- Only accept jobs your vehicle can carry legally and safely.
- Tie things down properly and never overload.
- Update the trip status at pickup and delivery.
- Report anything suspicious about a job to support.
In an emergency, contact the authorities first. Botswana Police: 999 · Ambulance: 997 · Fire: 998. Then let our team know through the app.
Safety FAQ
Is Nkagothusa safe to use?
Every driver is verified before they can send prices, every trip is recorded in the app, and both sides rate each other afterwards. Follow the tips above and keep arrangements in the app for the best protection.
How are drivers checked?
Drivers upload their national ID, driver’s licence, Professional Driving Permit and vehicle registration, plus vehicle photos. Our team reviews them before approving the account.
How is my personal data protected?
We only use your information to run the service and keep trips safe, and we don’t sell it. Read our privacy policy for details.
What happens when I report a problem?
Our team reviews the trip’s timeline, messages and both sides’ accounts. Depending on what happened, we may mediate, warn or suspend an account.
Questions about safety?
Our support team is here to help.