Welcome to Nkagothusa support
Find answers below, or get in touch and our team will help.
How to get started
Open Nkagothusa
It runs in your browser on any phone or computer. No download needed.
Create your account
Sign up with your phone number, email or Google account, and choose to ship or drive.
Post or set up
Customers post a job with a budget. Drivers add their vehicle and documents for verification.
Agree and go
Customers pick the best offer; drivers send prices on jobs they want. Then track the trip together.
Customers
Is it free to post a job?
Yes. Customers don’t pay to post jobs or receive offers.
How do I choose a driver?
Compare the offers on your job. Each shows the driver’s price, vehicle, photos and ratings. Accept the one you prefer.
Can I cancel a job?
You can cancel an open job from its details page. If a driver is already booked, message them in the app first.
What can’t I send?
Illegal, dangerous or prohibited goods, and anything a driver can’t legally or safely carry in their vehicle.
Drivers
What documents do I need?
National ID, driver’s licence, Professional Driving Permit (PDP) and vehicle registration or proof of ownership, plus photos of your vehicle.
Why can’t I send prices yet?
You need to be verified, have your vehicle details added and, when the driver fee applies, paid it. The app shows exactly what’s missing.
Can I change my vehicle?
Yes. Request a vehicle change from your account in the app; our team reviews it before it goes live on your profile.
Payments & fees
How is a trip paid for?
The customer pays the driver directly, in cash or by EFT they arrange together, for the agreed price. Both sides then confirm the payment in the app.
Does Nkagothusa take a commission?
No. Drivers keep the price they agree with the customer. Drivers pay a flat driver fee to send prices; customers pay nothing to use the platform.
How does the driver fee work?
It’s a flat fee, paid by card in the app, that lets drivers send prices on jobs. The price and duration are shown before you pay, and you’ll get a reminder before it expires.
Account & app
Do I need to download an app?
No. Nkagothusa works in your phone or computer’s web browser. Just open it and sign in.
I forgot my password
On the log-in screen choose “Forgot password” and we’ll email you a reset link.
How do I turn on notifications?
Allow notifications when your browser asks. You’ll then be alerted about new offers, trip updates and messages.
How is my data used?
We use your information to run the service, verify drivers and keep trips safe. See our privacy policy for details.
Other questions
Where does Nkagothusa operate?
Across Botswana. Customers can post jobs between any towns, and drivers set an operating base so nearby jobs are easy to find.
How do I report a problem with a trip?
Open the job in the app and tap “Report a problem with this trip”. Include as much detail as possible; the trip’s timeline and messages help us resolve it.
Contact support
Office
Plot 16979, Bobididi Ward, Molepolole, Botswana